Instructions of how to disable SMS Authentication

1. If you are able to receive the SMS verification code with your previous phone number, you can follow the instructions below to unbind: 

• Login to [Security Setting Page] - [Mobile Phone] and click on [Unbind]
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• After verifying SMS and Email verification, your account will be successfully unbound. 

2. If you can not receive the SMS verification code, please submit a request with the following information to unbind: 

1. Fill out your "Asset Info" which includes Token/Coin types and amount.
   •  (e.g.: I have 0.1 BTC and 100 USDT in my account, etc.)
2. The latest "Deposit or Withdrawal" record. (Include time, token/coin type, amount)
   •  (e.g.: I deposited 100 ETH on 2019/06/20 at 21:00 GMT+8 or I withdrew 0.5 BTC on 2019/06/21 at 22:00 GMT+8, etc.)
3. The latest trading record includes trading pairs, time, and price. 
   • (e.g.: I bought 1 BTC via BTC/USDT trading pair at the price of 8,000 USDT, etc.)
4. A self-portrait photo of a hand-held ID card with written notes: To BitForex, I will take all responsibilities once unbinding the phone number of my account, plus date and signature. (As shown below)
   
   

I understand, Submit the unbinding request now

(We will contact you by email within 1-3 business days)

If you have any further questions, please contact our Online Customer Service