How to Reset Your Password

If you have forgotten your password, you will be able to use BitForx again via password reset.

*Important Notice*

• For your account safety, your account will be frozen for 24 hours after password reset, you are not able to withdraw.
• After the user enters the password incorrectly 10 times, the account will be locked for 4 hours, during which the user cannot log in to the account.

Steps:

Step 1. 

- On the login page, click "Forgot Password?".

 

Step 2.

- Enter your mobile phone number or e-mail address, and then click "Send" to get your verification code. 

- Please enter your verification code afterward. 

- Please enter your new password. The new password must meet the following conditions:

• At least 8 digits
• Include at least one capital letters
• Include at least one lowercase characters
• Include at least one numbers
• No spaces

- Please confirm your new password again. 

Step 3.

- Press the "Confirm" button to reset the password. After the confirmation, password reset is completed.

 

If you have any further questions, please contact us through the online customer service on the BitForex homepage.

Thank you for your support!