1. How long will it take for the assets to be credited?
After you submit the withdraw request, we will review it as soon as possible. Usually, we will transfer your assets in 2 hours. But the specific arriving time will also be affected by rules of the platform you are transferring to. Also, if the blockchain network is having a congestion, the time of withdrawal will be prolonged.
2. How often will we handle the transactions?
Our staff members provide service for you 24-hour around. Usually, we will deal with your withdraw request in two hours. Please wait patiently.
3. Withdrawal Restrictions?
|Token Type||Daily Withdrawal Limit||Single Withdrawal Minimum|
4. What if I withdraw my assets to a wrong address?
Once you click "Confirm" on the withdraw request page, BitForex has entered the process of withdrawing your digital asset. Since it’s fully automated, no one can stop the process. Due to the anonymity of blockchain addresses, we are unable to get back your coins. We strongly suggest you to check the withdraw address to ensure its accuracy and avoid loss of personal assets.
5. What if the digital assets do not show up in my wallet after withdrawal?
Blockchain asset transfer has 3 major steps: BitForex withdraw request – Block Confirmation – your settlement platform confirmation. After you submit the request, BitForex will generate TXID within 30-60 minutes. Then you can check the blockchain network using TXID. If the blockchain shows that the transaction is confirmed but you still have not received the digital assert, please contact the settlement platform. If TXID has not been generated in 60 minutes, please contact BitForex online service to help you.
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